How do I cancel an order?
Producers can easily cancel orders on the platform before they are invoiced.
For Producers
Follow these steps to make changes, and remember to communicate any updates to the customer.
Steps to change an order as a producer:
Locate the Order
Go to the order page and open the order you want to cancel.
Edit Order Lines
Click the cancel button and confirm.
Notify the Customer as soon as possible
If the cancellation isn’t requested by the customer, it may cause stress or disruption. Please be sure to notify them and cancel as early as possible.
For buyers
To cancel an order, please contact the producer directly to request a cancellation.