How do I adjust or credit an invoiced order?

Producers can easily create order adjustments or credit notes for invoiced orders. Customers needing a refund or credit note should contact the producer directly to arrange this.

To create an order adjustment/credit note as a producer:

1. Go to the Order History page.
2. Search for order number or customer name.
3. Click Create order adjustment on the order page.
4. Update the quantity and price as agreed, then save the adjustment.

The adjustment will be applied to the customer’s next invoice and settlement.